February 17, 2015

The Heart of Transformation

For anyone who has lived through, or led, large-scale change in today’s corporate environment, the notion that “people resist change” often stands as a taken-for-granted starting […]
November 10, 2014

Some Questions on Customer Centricity

Over the past few weeks, we have been bouncing around the concept of customer centricity. Sparked by two thoughts really. The first is that many of […]
September 23, 2014

Trends in organisations in the 21st Century

It is not surprising that the way organisations go about their business continues to change as the wider environment they operate in evolves.  After all, organisations […]
July 18, 2014

How to Develop and Keep Shared Commitment

Most of the intractable problems we face as a global community will not be fixed by any one organization, one sector, one government, or one leader.
June 13, 2014

Changing the Brain

During the Australian AMP “Igniting our spark” sessions, I experience a sense of wonderment as the actors from The Jump (Conversant Asia Pacific corporate acting troupe) […]
April 4, 2014

The Challenge of Being Global and Dynamic in the 21st Century

"Boats aren't designed to live in a harbour."

This quotation, often used by my brilliant colleague Jim Motroni, is intriguing… it makes the obvious point boats are designed and are at their graceful best under full sail on wide oceans working with tides, wind and waves.

March 17, 2014

Trust is Built, Not Granted

When people think about trust, they very quickly leap to thinking about someone’s character.

January 31, 2014

Data tell a story, too

A successful picture can convey a complex idea with a single image.
December 5, 2013

Treat your Work as Play – and Never Work a Day?

If play and work are on opposite sides of the spectrum, how can we collapse the gap between them?
November 15, 2013

Is it so hard to pick up the phone?

Picking up the telephone can be key to creating a valuable conversation The Case of Whoopi and Oprah I heard Whoopi Goldberg interviewed on the radio […]
October 30, 2013

How to Talk in the Kitchen: A Pinch of Conversant Principles

Using the Cycle of Value in the kitchen. Baking experts say that it is an exact science, but I’m not so sure. I have a love […]
June 26, 2013

From Working “9 to 5” to Working “Flexibly”

G’day, it is small touches that change our world… this below will never make a desk calendar or a thesis… It is simply what a few […]
January 26, 2013


I like quotations, and I have a quotation site I especially like full of nuggets I often find timely and relevant.  Earlier this week, one showed […]
October 19, 2012

Leading Healthy Organizations

Leaders create the conditions for positive organizational health, and are a product of them.  Yes, you heard me right.  Leaders make organizations healthy or not, and […]
September 24, 2012

The Gift of Feedback

A few nights ago my wife said to me, “I don’t know if you realize it, the way you talk lately has become ponderous and you […]
June 15, 2012

The Agile Ascent: Leading in the Age of Agility

Recently, I saw a prominent leader in descent. His iconic business, hugely profitable for years, was in rapid decline.  Voices of customers, employees and investors were […]
June 15, 2012

Hard-wired for Collaboration

How do we build organizations that support collaboration? It begins with a network. Although people often talk about the ‘networked’ organization as the next great choice […]
June 15, 2012

Smarter Together: Accelerating Speed-to-Results

Last year, I worked with a group of senior leaders facing a tough administrative cost cutting environment. Faced with the potential for service reduction, they asked Conversant to help them save in a way that would grow their contribution and be true to their mission.