Empathy. (Don’t roll your eyes.) People often call it a ‘soft skill’ – and the underlying implication is that ‘soft skills’ just aren’t as business critical […]
For anyone who has lived through, or led, large-scale change in today’s corporate environment, the notion that “people resist change” often stands as a taken-for-granted starting […]
When people think about trust, they very quickly leap to thinking about someone’s character.
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