Aligning Stakeholders for America's Watershed Initiative
Stretching 3,000 miles and weaving through 31 states, the Mississippi River is a lifeblood of commerce, community, recreation, and transportation, and its health and sustainability are profoundly vital to millions. In 2014, key leaders from a variety of sectors came together to share perspectives and discuss the care and management of this crucial resource, and Conversant lead the way.
Improving Patient Experience with PHS
Dedicated to excellence, the Presbyterian Healthcare Services executives were concerned that despite their aspiration and commitment, they were not creating the exceptional customer experience they desired. Conversant helped them overcome the challenges in shifting from compliance to commitment. They moved from telling leaders and staff “what to do” to engaging them and inviting them in “how to do it.”