All humans have purposes (things they are for), concerns (things they are against), and circumstances (facts). When people perceive you are unaware of or opposed to their purposes, concerns, and circumstances they resist – producing waste. When people perceive you are aware of and sensitive to their purposes, concerns, and circumstances they communicate and collaborate – producing value.
Intersection exists where your view, my view, and the facts meet. Take some time to chart these and determine your intersection. Remember to separate facts from explanations.